Features

We allow users to change language within the app, but Shake SDK is still showing device's locale.

Ability to search by our own custom fields within the tickets — such as "organisation name" or "username" in our case

Finally, a single tool for all platforms! Instead of using Shake for mobile and a different tool for the web, we are now building a unified solution.

We want to predefine our various custom rules when feedbacks arrive to our Dashboard, for example: IF feedback app version is lower then 1.2.0 THEN give it a tag "obsolete" IF user is X THEN delete their feedback (e.g. a spammer) IF feedback title contains any of the words "popup, hate, stupid, uninstall" THEN set its priority to High AND send user the chat message 'Thanks for the feedback, we'll get back to you soon.' IF feedback type is "question" THEN forward it to Slack AND assign to Mark IF feedback type is "crash" THEN set its priority to High AND assign to Sarah IF email is " reporter@company.com " THEN forward it to Zapier Additionally, Shake could expand the scope and introduce rules to be triggered not only when tickets arrive, but for other actions too: Auto reply to every reported feedback IF user doesn't respond to the last message sent to them within certain timeframe THEN mark the ticket as Closed AND give it a tag "auto-closed" AND un-assign it IF ticket status becomes Closed THEN send an automatic predefined reply to a user (great for workflow automation: keeping users updated about their ticket statuses) IF a ticket is tagged "passed-triage" THEN forward it to Jira board A IF a ticket is tagged "needs-research" THEN forward it to Jira board B IF a ticket has been closed for a period of time (say one month) THEN automatically delete the ticket

Another thing which would be handy would be the ability to edit multiple tickets at once, or send a reply to multiple at once

It'd be great to have a button that would download all our feedbacks in a ZIP or CSV file. My team wants to be sure never to get "locked out" of our data or lose access to it.

It would be useful if we could track Shake events so that we tie events in Shake with other analytics, e.g. UserTriggeredShake and UserSubmittedReport .

We've noticed that the dashboard's design and layout has been changed. We currently do not see the blackbox and check things like memory, CPU usage, etc.

Bug reports are not grouped, so it looks like you have more bugs when different users report the same bug. It would be nice if they were grouped (by title). And add a count next to it (and, if possible last version where it happens). For example, if the bug gets reported, one happens only once. The other time 25 times, it's easy to see what you should focus on. And you only have 2 reports now instead of 26. This pre-triage mechanism could intelligently group tickets based on natural language or log info too. It would save tons of triage time from teams using Shake and incentivize companies to deploy the tool to larger audiences while avoiding massive amounts of duplication.